Eclipse Awards’ Return Policy

As all of our products are customized and permanently personalized, all sales are final and we are unable to accept any returns. 

Our ordering process, which includes artwork proofs and active client reviews, is designed to eradicate any errors and eliminate the need for a return. In fact, as soon as you approve your artwork, cancellations or returns are no longer possible because all details have been reviewed and we start production of your order immediately.


Your experience and satisfaction are very important to us though, so if you have an issue with damaged or defective awards, please call our customer service team at 1-888-294-7121 between 9-5pm Pacific Time, Monday through Friday, and we’ll work with you to make it better:

  • You warrant and that you are legally authorized to reproduce the trademark or design, or
  • You are the sole legal owner and have a license, including copyright, to reproduce the artwork, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design.
  • You warrant that no part of the artwork infringes the right of any other party and is not subject to any restriction which would make reproduction illegal.
  • You undertake to hold harmless and indemnify Eclipse Awards International Inc. against any action for infringement of copyright and pay all damages and costs incurred (including, but not limited to, reasonable attorneys’ fees, costs and travel costs) associated with any such claim, suit or proceeding.
  • You authorize Eclipse Awards to show photographs of the item supplied on our web site, and use such photographs to demonstrate the appearance of the customized item for marketing purposes. This authorization may be rescinded at any time on 30 days notice in writing, and will be removed from our web site. Any photo on a printed item will not be reprinted if authorization is rescinded.

In the event that you made an error when ordering your awards (such as a miss-spelled name or incorrect date), we do offer a 20% courtesy discount on any replacement awards needed. Normal shipping options and rates apply on replacements.