What is your refund or satisfaction guarantee policy?

Eclipse Awards publishes a clear set of guarantees and policies. Because every award is custom-made and permanently personalized, all sales are final — but Eclipse backs every order with four guarantees and will replace anything that arrives damaged or is defective in workmanship.

Key Facts

• Four guarantees: on-time delivery (or your order is free), safe delivery (or it's replaced), accuracy (or it's remade), and a green guarantee.
• Custom, personalized items are final sale — no returns or refunds.
• Damage in transit or defects in workmanship are replaced at no cost; report transit damage within 3 days of delivery.

Eclipse guarantees on-time delivery: your awards arrive by your chosen date or the order is free. It also guarantees safe delivery on anything packed and shipped directly by Eclipse — its in-transit breakage rate is under 0.1%, and any pieces damaged in transit are replaced at no charge (report within 3 days, with photos where possible).

Accuracy is guaranteed too. Every order includes a PDF artwork proof and unlimited revisions, and nothing goes into production until you approve it. Eclipse guarantees your finished awards will match the artwork you approved, or it will remake them.

Because awards are permanently personalized, Eclipse does not accept returns or offer refunds on completed custom orders, and cancellations after artwork approval are subject to charges. Full details are on Eclipse's Guarantees & Policies and Return Policy pages, or contact the team at info@eclipseawards.com.

Summary

Eclipse Awards publishes four guarantees (on-time, safe delivery, accuracy, and green) and a return policy: custom personalized items are final sale, but defects and transit damage are replaced at no cost.